"Frustrating" doesn't begin to describe my experiences dealing Peaco employees on the phone over the last two days - they are downright rude, and they don't seem to have a grasp of what their own company policies are.
My sister's driving my car in Richmond while I'm 2,000 miles away in Texas. Peaco decided to tow the car from the lot she pays to park in after 11 pm on Saturday night (when she parked the vehicle) because the parking tag was on the center console rather than the dashboard or the rear view mirror. It was clearly visible from outside the car.
I was told by a Peaco employee by phone yesterday that all she would need to get it out of the impound yard (besides their excessive fees) is a notarized letter faxed to them giving her permission to drive the car.
After I spent my Sunday trying to find a notary in Texas that was open, and a chunk of my morning getting the letter notarized and faxed to Peaco, I was informed by a second Peaco employee that this is not what they need to release the car - they will only release it to someone other than the owner with proof that the other person is on the insurance policy for the vehicle. As the proof was in the car, I had to contact the insurance company and get them to fax proof over to Peaco.
Once I had done that, Peaco tried to falsely claim that I was the only person on the faxed paper who was authorized to drive the car, so they still could not release it. I had to contact the insurance company a second time and have them talk to Peaco directly - at which point the guy at Peaco backpedaled and said that maybe the names couldn't be read because their fax machine is printing on landscape instead of portrait, so the bottom of the page (with the authorized drivers) was missing. After the insurance agent re-faxed the form to them both right side up and upside down they finally cleared the car to be released to my sister, for a total of $195 - less than 48 hours after the car was towed.
When my sister finally got the car back, it was clear that someone had jimmied the lock and been in the car. The drivers' seat was moved so far back she couldn't touch the pedals, her personal posessions had been gone through, and the hang tag allowing the car to be in the lot it was towed from was conveniently under the passengers floor mat, and no longer in view.
By the way, the only two forms of payment Peaco told me they accept are MasterCard - which they would not take from me over the phone, and cash. This made dealing with them even more difficult.
Never in my life have I had a worse experience with a towing company than I've had with Peaco.
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