I ordered online a funeral basket to be delivered on Sunday, ordering it on Saturday. Nothing shows up on Sunday. I call and get a 24 hour service that cannot help me. They advise they will have someone call me in the am.By 1pm, no calls back. I call them back and they say 'oh we are closed on the weekend', that is not what the website says. Someone calls me back 2 hours later saying they cannot locate anyone in the area to get it done that day, so next day (Tuesday). Nothing arrives Tuesday, and NO phone call to me saying delivery issues. They were advised to leave this with tenants in Apt1, that did not happen. Funeral is now over. I call Tuesday night, and cannot get help again because it is the 24 hour call centre. They say someone will call me back in the am, no one did. Package arrived Wed 12pm. I call to complain and the customer service manager 'Cindy' calls me back. She was the ruddest 'Customer service Manager' I have ever dealt with and made this to be 'my problem' without apologizing. She would not give me her manager's name, claiming she reports to no one. I will never use this service again, and I hope you do not either.
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