In February I purchased a brand new PT Cruiser from Dick Hannah, Vancouver. I put $1,500 down on the car and financed the rest. I was a single mom and thought I could trust the sales people who were helping me to purchase a new vehicle. It wasn't until I drove off the lot that I figured out it had no cruise control (a fact they didn't tell me). Well, perhaps I could learn to live with this. I've had the car for over a year and have put minimal mileage on it. I just could not learn to love that car. So I thought "Dick Hannah was so helpful before, I'm sure they will help me out again." Well, not so fast. When I contacted Joe with Dick Hannah Honda, they said I was upside down on the loan and they couldn't help me. They are the ones that put me upside down! So now they are telling me that in addition to the trade in of the PT Cruiser, I also have to pony up $4,000 to $6,000 for a new car. I'm perplexed... They basically screwed a single mom for an additional $6,000 on a new car and they won't even help me get into a new car.
I've found out that with Dick Hannah customer service is out the door as soon as you drive off the lot. I've purchased more than one vehicle from Dick Hannah but I don't see this happening again. Once they got their money from me for their overpriced vehicle and raked me over the coals, they hung me out to dry. Thanks for nothing, Dick Hannah and buyers beware!!
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