I rolled into Clarksdale, Mississippi on friday at 3:00 pm in my new Chevy van with only 20,000 miles on it. The engine light came on, the motor started knocking and trying to cut off. I was over 400 miles from home. Low and behold I see a factory GM dealership at the next red light. I managed to get there to Nabors GM/Toyota at 621 Desoto Ave in Clarksdale. It being 3:00 pm I hoped it could be looked at, seeing as they had a full service repair center. I explained the problem. They said come back monday. I explained that I was from out of town, had no friends, relatives, etc. To stay with. I also stated I had a wife and two small children, and a 83 year old grandmother in a wheelchair to get back home to. I nicely asked if one of the service techs could at least look at the van, because it was running fine when I rolled into town. I was told no, and to come back monday.
I drove two blocks to the first motel I found, and was stranded for three nights there in Clarksdale. I returned in my van on Monday morning at 6:30 am. The service dept. Finally opened at 8:00 am. They had my van ready in less than one hour. It was a bad spark plug. I was relieved to back on the road, but quite upset that they refused to do anything, even look at the van on friday, three days earlier.
Several months later, same problem. I took it to my local dealer and had it repaired again, still under warranty. I asked for a history report, so I could document this ongoing problem. The dealership history report showed where Nabors GM in Clarksdale, not only charged General Motors for the spark plug replacement, they also charged GM for two-way shuttle service, and for providing me a rental car! I never recieved a rental car or any such shuttle service. Fraud and poor service to say the least.
I contacted the general manager at NaborsGM/Toyota. His name is Neil Draper. I told him they did me wrong and committed fraud at the same time. I told him I only wanted to be reimbursed for my motel stay. I asked for only $200.00. The total for a three night motel stay. He told me "go complain to GM." I have reported Nabors GM and manager Neil Draper to the Better Buisness Bureau in Mississippi. Bottom line is this; they ripped off GM, they will rip-off you too. Stay away from Nabors Chevrolet in Clarksdale, MS. They are definitly "the home of the blues."
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