Hi,
I've seated and believed to get a very long time today easily must create this notice to Honda and not just is that this a, however it may now provide you with a concept how some Fords are conducting business.
I'd prefer to advise you on which kind of client I've been for you personally. I've purchased 3 vehicles from Honda a mustang, an companion and last an Explorer. All vehicles have now been settled entirely. I believed the support I had been provided was exemplary in the calcium and that I told my Grandmother and Relative, plus they both bought vehicles from Ford and have compensated them down likewise. My spouse and that I have now been searching for the previous handful of months to get a new Ford but I’m unsure anymore, I've been handled quite dishonestly and lied to with no you have been will in the future up having a answer and sometimes even an apology.
This problem that I’m going to clarify started in September 26th. We place our Ford Explorer within the store (JS Engines) since our clutch went. They named Honda and Ford stated it'd have a couple of days is the fact that okay and we didn’t brain. Once the component got below it had been the wrong component and we'd to deliver it back and try again which part-they delivered the 2nd period was also incorrect. Subsequently were being informed it had been on purchase and it'll have a day or two in the future in. A few times go by but still no component. They stated it had been below after which they stated it had been still on purchase. Well that made me phone customer support and find out when they might help. I acquired a few telephone calls back plus they were rude and couldn’t do something for all of US. I did so obtain a phone from Tammi and he or she didn’t genuinely have an answer and he or she stated she'd contact me in 2 times and he or she named the incorrect quantity but quit a note stating need additional time phone you in a few days. Then my spouse and that I were about the telephone in the same time speaking with two diverse client repetition and people repetitions were receiving informed something the component is likely to be within 2 times and also the additional repetition they don’t contain it. That component have been stopped, the components supervisor at Sunnyvale Ford had stated on 8/27/09 the component could be within April so when I spoke to him on 9/1/09 he said the component could be below in November. What's Honda doing simply extending the problem?
It has been over per month today and that I don't have any solutions that I will trust I’ve been lied to handled like crap, my spouse continues to be handled like crap, I've needed a rentacar and that’s charging me big-money. I create $20.00 bucks one hour (complete time) and my spouse makes $23.00 one hour (part time). How do you purchase this? I purchase an explorer and it’s not really 7 yrs old also it can’t be set? If you’re sitting there wondering why-don't I've another vehicle, I actually do it's the Ford Escort, however it continues to be awaiting the right component to be delivered from Ford.
After reading that is there anybody within the Honda Organization that has an answer. Can anybody assist us?
Leslie and John Cannon
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