I rented a car in June 09 in London.
It started out that my secretary go the wrong price information, which made me lose over 200 pound. I arrived at Heathrow airport Europcar station, I booked a GPS system and a Audi A4 car. I got a Citreon instead, the GPS system was set in Italian language which nobody understood, it took me 2 days before I have figured out how to set it into English language. Since they did not provide any instructions
With it.
The car was ok, but the tank was completely empty. That never ever happened to me before.inside the car was a note, show it to the attendent by returning. When taking the car out, the staff was extremely inpolite when asking him about it and many small marks on the car. Which I have detected. His barking answer was to mark it down, but he would not confirm it.
I went back the staff, they told me he is the person to go to.
Once I left the station I made a driving mistake and was immediately on the highway, The gas needle was on empty all the while. I was not sure how much gas was left over so I had to go off the highway and search for a gas station. I took me 30 minutes to locate one and I was extremely happy not having been stopped before I reached the gas station.
Once I returned the car, I gave the note to the attendant and he said it was unusual but ok he will handle it. He handled it.
They charged me a full tank even I returned the car with half full tank too much. I also told them that I have paid for the congestion charge in London for that day, they still charge me including penalty for that day.
Even I send them my credit card statement showing clearly that it had been paid.
Their custom service is only busy too boast about their tremendious service to their customers. But complaints are not answered. E-mails are not answered, telephones are to answered.
I rented many cars before including cars from Europcar in Germany, I never experienced any of the described, problems.
I guess Europcar UK is a special team with the grande inspiration, and desire how to displease a customer.
Thank you Europcar I will never rent a Europcar for ever anymore.
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