Complaint / Review
CarMax
Do not want to use their financing - guess they don't like that

"No Hassle, No Haggle" would certainly NOT describe the unbelievable experience we have had over the last two days with CarMax in OKC. Became quite clear to me towards the end of this nightmare we were being duped. We were sent on wild hunts for documentation and did so for 8 hours, many many miles and a half tank of gas. We have our own financing (because I thought this would save time) and 2500 down. I left in tears of frustration and realized the same question was asked over and over from all seven sales people that switched around on us - why dont we set you up with our finance options. Yes, quite obvious! The inconsistent information, direction even from upper "management" is appalling. I have spent the last two days just trying to buy the car. I have secured my own financing and have all documentation necessary to complete the transaction. Even the loan/bank company was shocked to hear how we have been treated and offered better terms. Too bad for CarMax because the price on the sticker was the price for me and based on what I have read post-experience, many have posted similar "hassles & haggles" at this very location.