I wish I had found this website prior to this past weekend. This weekend was my birthday. My husband wanted to get me a new (er) car than the hunk of junk we have been driving. He walked into Rodeo Ford with no expectations for two reasons: 1-we have very poor credit 2- not much cash for a down payment 3-we are upside down on the vehicle we are trading. After negotiating back and forth Friday evening with Aaron, he found a car that would fit our price range and was given an offer. He told Aaron he needed to discuss it with me first. Saturday, when he told me about the used vehicle we had been offered, I was interested. So, we missed almost all of the B-day party my family was having for me and went to Rodeo Ford.
After negotiating back and forth, Rodeo Ford accepted our offer of $1,000 down (which was processed immediately), agreed to pay off our trade in, and set an amount for our monthy payments. We went through the entire process with the "finance team", signed the paper work, and were handed the keys. They took our old vehicle, and sent us on our way. Great, right? NO.
Last night, Tuesday, my husband went back to Rodeo Ford to pick up the lien to send over to our insurance company... But instead was met with some unfortunate news. Rodeo Ford was taking our new vehicle back from us. The bank did not approve our loan after all unlike they said, and would not let us have the car unless we gave them another $1,000 down and raised our payments another $100. My husband came home in our old vehicle we had traded in. As for our down payment that was taken? He was told it couldn't be refunded until today because the finance department was closed... Funny. It wasn't closed when they wanted to TAKE our money. It's now 12:00pm on Wednesday... Still no money back. Even if I had an extra $1,000 to put down, I would NOT want to do business with a place such as Rodeo Ford after this mess. I'm sure there will be rebuttals saying it was our fault the bank couldn't finance us. Fine, got it, I can handle being told NO... The same day. But, why in the world, would we be told "yes", sign an agreement, be allowed to take the vehicle, only for them to turn around and tell us we weren't approved after all? I'm completely baffled that this dealership is allowed to do such a thing.
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