On 4-3-09 I took my father cadillac to Napleton's for Service, and was extremely un-happy with the level of customer service. My dad that has been a faithful GM Cadillac possessed had bought the automobile money out of this dealer in 2001. It had been his present upon retirement. Soon after opurchasing the automobile he experienced issues, but being truly a faithful client every time might deligently go back to convey his issues using the physical issues, just for them to-go un-justified. While his health statred to decrease, he did not generate just as much but managed to get a place to still generate his car small miles every day, he liked his vehicle. He held it in his storage and ensured to maintain together with his sch'd maintenance. Presently My Father is within the Clinic and that I during city have now been operating his vehicle and managing his affairs. Within my visit while going right through his documents I realized that he'd lately at 20,000 miles had patches replaced and at only 10,000 miles needed a trail lite changed. Additionally I mentioned that my dad had bought A Long Warranty using a business which was provided his data by somebody inside the GM organization simply because they were provider with VIN # within their notice to him and other data. Concerning the supply of his automobile obtained. The organization name about the Guarantee is "Extended Care Safety" SP Safe Pro 800-576-5113. Ostensibly after thorough overview of the guarantee I had been sickened that GM might provide My Father's data. To this kind of un-reprehensible organization that clearly victimis on Senioris that are not as in a position to study between your outlines on the deal. After thorough evaluation I REALLY COULD NOT FIND SOMETHING THAT WOULD BE PROTECTED. Therefore my dad who SETTLED money of $35,000 to get a Cadillac from Napletonis in Calumet Town that had cut coming down and mechical issues nearly from the beginning... Today also bought a long guarantee for 1554.00 twice to increase it, which wasnot worth the document it was created on. Very unhappy. During city I believed that possibly I really could consider the automobile directly into Napletonis to obtain somebody there to deal with the problems with my dads automobile, and obtain some symbolence of cust. Serv. The issues today had today increased to smoke appearing out of the ports on my method to the dealer, stereo show lites declining and automobile preventing while operating without any indicator of any physical issue via splash lites etc. Simply To make it happen and start to become HANDLED VERY BADLY. No body there appeared to comprehend the word CUSTOMER SUPPORT, whenever you buy a Luxury-Vehicle you anticipate another degree of comittment in the Revenue and Support Team... Not below. I'm sorry however it seems really ETHINICALLY INSPIRED, that will be really dis-heartening. Napletonis of CC seems to have an extremely matteroffact attitude towards how they manage their clients, at-one place among their support team really chuckled at me after I requested for that Common Supervisors title since I needed to protest. Once they named me back again to inform me that which was inappropriate n/My Fatheris vehicle the checklist was unbelievable the TURN WARNING 552.00, SETBACK ENGINE 540.00, STEREO TRADE 482.00, REMAINING TIEROD 235.00 front-end arrange. Price. None of those factor ought to be heading out on the car that's significantly less than 24,000 kilometers less of a LUXURIOUS VEH. That will be what Cadillace was previously. Additionally I had been informed to actually appear a the vehicle it'd be 110.00 that we experience has gone out-rageous. I really could realize that easily was simply generate the vehicle to get a program maintenance visit but I getting an automobile that not just has 3 MAIN PHYSICAL MALF. Which are all affecting the over all performance of the car but never should all these things be going wrong simultaneously with this particular usage... interval. THE SUPERVISOR OF THE STORE stated it was regular, after I looked over him and stated on the Cadillac he explained yes... Truly. Whoa. Their thinking is the fact that since MY FATHER did not generate lond miles within the vehicle these products had simply DRY-ROTTED..."RADIO STATIONS" PLEASE. OUR WISH is the fact that GM CADILLAC CUST. Serv. May solve this problem additional-smart I'll CONTACT MY LAWYER BUDDIES IN LA TO OBTAIN SOME JUSTICE FOR MY DAD. This MERELY shouldn't function as the method Cadillace Treats it Clients... Particularly in todays Economy. Please repond to my concerns ASAP when I have to know what direction to go using the previously discussed issues. Thanks ahead of time for the quick-response and deligent motion.
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