I signed up for the carchex 5 year / 100,000 mile extended warranty for $1,400.00. They explained everything it covered including the transmission, but I'll get back to that part. I wanted to do online payments so they explained that I could set this up monthly for like $74.00 per month and $91.00 down up front, it took 18 months to pay off, no big deal. I asked them if I needed to do anything else and they said NO. When I got passed to a second person on the phone to take more information I again asked if I needed to do anything else to activate and keep the warranty current besides my automatic payment each month, this person said just make sure you keep up your regular mainanence, which I always do, no problem. It was at this time I was feeling nervous because you know wha they say about things that are too good to be true,, so I emailed my personal representative with CARCHEX and asked them if I was ok and had an active warranty, this is the email I got back from them:
Lee,
You do not have to do anything else to start the warranty. If the product is in the vehicle, then we are good to go. Yes I would maintain the log and hold on to any receipts associated with the maintenance.
Best Regards,
Tommy
From: Lee
Sent: Friday, June 29 12:24 PM
To: Tom Stratchko
Subject: Warranty
Which led me to ask the question, what product in the vehicle and what about keeping the reciepts and log of mainanence? Tommy explained that I needed to put PremierXTend (chemical owned by the company) into the car and that would satisfy the warranty and that since I was not informed of this earlier, if I would just keep a log of maintanence I would be fine. I explained that I always keep a log but that I may not have every reciept, because I didnt know I needed them. Turns out I had all but two oil changes from the last few years in the glove box, so I felt re assured I was in good standing and Tommy told me I was fine.
Right on time as the last payment is being made 18 months later, my transmission starts to slip a little. I call them up they said I should take it to my mechaninic and have them do an inspection to see what repars are needed, I did this and they said it needed to be replaced $2,100.00. THey asked that the mechaninc fax them a statement explaining damages, repairs, and the log and reciepts for the car. I gave this to the mechaninc and they sent it to them.
The next day I call the mechaninc, (long time friend) and he says that they have declined to pay for the services because I was missing some reciepts (prior to my even having the warranty). I called and got the run around from Carchex and Mepco for a month and a half while my vehicle set at the shop.
I sent them their own emails from when I signed up that stated I was ok and the warranty was in effect, eventually they quit taking my calls and stopped returning the many voice mails I left them.
I in the end paid for my own repairs $2,100.00 and the warranty $1,400.00 and eventually gave up calling them.
If you see advertisements for these companies, just keep walking, in fact most warranties in general are the same, I had similar trouble with GM, on a new truck. Good luck.
0 comments