I agree with the person who wrote the report to begin with. I just recently purchsed a car from Wholesale Outlet Group (whom i wish i would have just went somewhere else). First off, they tried to completely steal my trade from me and thank god my boyfriend was ther becaue he just traded in his car (same one, 1000 miles more than what i had on mine) so he knew what his got appraised at. They didnt want to budge from 3500 less than what he got for his. He then began to tell them the deal that he got and said that if we dont get that or better we are leaving. They finally, after two more tries of stealing my trade from me, went with the value i wanted.
After we purchased the new vehical, we got it home and about a week or two later got a call from my salesman (Mike) saying that we "blew" the interview with the loan company (which ive never even been thru an interview for before) and that we need to go through another bank and that we have to drive back down there (an hour away) just to sign a piece of paper. I also had to drive back ANOTHER time because the explorer had a crack in teh back panel, crack in the breaklight, and no spare key (which i wasnt complainign about because i didnt have to pay for the fixes, YET), so Iwas not happy about driving to and from there at least 6 more times. They finally drove up to where WE live because i REFUSED to drive there to sign a piece of paper. They gave me what they owed and told me to bring my car back to them to fix it. I spoke with someone about setting up a time for my car to be fixed and they said they would have a Ford Tarus waiting for me so i could have a car while mine is being worked on.
When i got there, they didnt have a car waiting for me and didnt know what i was talking about so i said welll I only brought one car so you're going to have to figure out something. They finally got me a car after rearranging someone elses service. They also said that they couldnt get me a spare key (i'd have to pay for it) which is ridiculous because every car has a spare key.
Overall, my experiance there was horrible. They were very irresponsible, never returned my phone calls when i asked them too, weren't set up right, and just didnt seem like nice people to begin with. I would not refer anyone there and I am going to pick up my explorer today and hopefully will have a spare key (free) and wont ever have to go there again.
Hdanley13
Bordentown, New Jersey
U.S.A.
0 comments