I delivered this notice towards the Leader of Toyota, USA. But, they don't feel any obligation.
Michael e gillum
155 Group Tree Push
Beckley, WV 25801
(304) xxx-xxxx
January 7
Office of the Leader
Toyota Motor Income, USA., INC.
19001 South Western Ave.
Torrance, CA 90501
Re: VIN 2T1KR32E83C074706 � Situation #�s 2081222011512310223, Etc.
On November 29 I purchased a 2003 Toyota Matrix with 44,598 miles onto it. After about 500 kilometers (in regards to a week after purchasing the vehicle) the check-engine light arrived on, it had been over a quart reduced on gas and had a motor code P0420. A few times later I examined the gas again also it had utilized over another quart. I had been informed the PCV valve might be poor and so I had it changed and also the gas topped off. Following this, I went the vehicle 50 miles also it employed around 2/3 a quart of gas. I named the Toyota encounter middle and informed them the issues I had been having plus they explained to go towards the regional seller to possess it examined. The individual I spoke to, looked up the VIN # and explained the motor with this vehicle have been rebuilt at 41,459 miles, in December at Headquarters Toyota, In Miami, Florida. He also explained that Toyota could possibly get the fix because it'd significantly less than 4,000 kilometers on the rebuilt motor (the vehicle has 45,398 distance onto it).
I got the vehicle to my local supplier M&S Toyota, in Beckley, WV on December 23 and informed them the Toyota encounter middle requested me to create the vehicle for them. M&S Toyota did a retention check about the motor also it failed. The support supervisor at D&S Toyota explained the engine stop must have been changed when Headquarters Toyota reconstructed the motor, but hadn�t been.
After about 10 calls to Toyota Corporate and numerous event figures the consensus was in. Terri Allen, the Support Supervisor at D&S Toyota of Beckley stated they'll not repair the motor until I purchase the fix myself. Moreover, Terri explained I'd result in the price of the retention ensure that you placing the device cover back on, which price $180.00. Steve Lino from Headquarters Toyota, Ohio explained they'd look after the fix but I'd need to provide the vehicle there, that will be 950 miles away and that I would need to possess the vehicle delivered since its not drivable utilizing that much gas. Additionally, I'd need to travel right down to generate the vehicle back. Steve Lino from Headquarters Toyota stated he didn�t realize why that M&S Toyota of Beckley wouldn't look after the fix but, every dealership is individually owned.
These two shops are ruled by Toyota Motor Income, US, so just how may the main one get agreement to complete the fix however the additional one can�t? The 2003 Matrix that I'm talking about may be the 8th Toyota that I've possessed, due to their stability. I guarantee you if this vehicle isn't mounted, I'll never purchase a different one. Additionally, I intend on having this notice converted to Western and delivering it for your Corporate Headquarters in Japan.
I'm sitting here questioning what occurred towards the recognition and ideals that Toyota was constructed on, that will be the main reason I've purchased your cars since I have was in Senior School. The very first Toyota I'd was a 1976 Corolla, that we offered with 278,000 kilometers onto it, and it was still operating nicely. From the 7 additional Toyotas I've possessed I've never had an issue with some of them. So just how could a Toyota motor inflate twice within 45,398 kilometers and also you don�t take responsibility for this?
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