I had just been in a car accident that totalled my car. I needed a car that day. I told the finace manager everything, I told him my car was totalled I had proof of paypff from my insurance company and Gap Insurance. He looked at me and said no problem we can get you in a car today. He took me to the lot where I test drove a Toyota Camry, we then went inside and did the paperwork. He said I sent it over and there is no problem, please take a seat and do the paperwork.
I was waiting for the papperwork to be completed as I did this I watch 3 angry customers walk out. Made me a little cautious but they were treating me well so I went on with the paperwork. One week had pasted my dad had asked for my manual, there was not one in the car. So I drove up to Larry Miller and ask a manager for one and he gave me one, I then said to hiom "I havent recieved anything from my lender yet" He said no problem I will contact them he then looked in the computer and told me it was Prestiage and I should get it soon. I remain driving my car. Still concerned nothing came in the mail I made several attempts to get a hold of someone anyone at Larry Miller, noone ever called me back.
I then looked up Prestiage, they declined me. I called Larry Miller yet again, finance manager never called back. I then tried faxing, emailing anything and everything.By this point 3weeks pass, I get a call from him saying "We need the car back today!" I said "What?" he said we tried everything, no approval. I was upset to say the laest that I had made so many attempts, I had an uneasy feeling about the way they conducted business. I went in the following day to give the keys.
The finacial manager came out and said " Give me the keys, I need to go look for damage" I followed him outside. He was very rude. I went back in with him to get my down payment. He wouldnt give it back! He refused. I called my husband, I was so upset and the office at Larry Miller was very rude. I had put down a thousand dollars and they were going to keep it because they couldnt get me approved and I drove the car and that lost value in what they could get from someone else.
So they told me I was approved and let me drive a car for about a month didnt return my calls and took my money, they do this everyday from what I have heard, I currently have a complaint in with the Attorney Generals Office.
Whatever anyone does dodge this lot like the plague! They lie, steal and cheat. When they say no problem thats because no matter what you arent their problem.
That day I gave them keys I walked over to Peoria GMC Pontiac and drove away in a BRAND new not used car and recieved the best customer service and they made my buying experience one i will never forget. So tell me how did I get a used car for MORE money and get a lower interest rate right down the road if my credit was such a problem.
The manager has since called me from Larry Miller to ask why I complained to the Attorney Generals Office, I said " You keep my down payment and let me drive a car without even trying to get me approved " He made $1000 off me. He said" Its all about customer service & money?" I said that and the fact NOBOBY on your team returns calls he giggled and said ok I will get back to you. This was over a year ago.
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