EARNHARDT Glendale Dealership
June4
Subject: Repair 1994 Nisson Auto, Purchased on Aug 30 Plate 153CKE TRP T20350
CC: Usa Consumer Complaints.com & VW Masterguard.
NoBull/Since 1951, WELL! Our brief experience has been just the opposite ALL BULL!
We would like another similar $ 1000.00 vehicle... However, let me explain!!!
Earnhardt's Dealer response, to have our 94 Nisson repaired in accordance to your purchase agreement dated 20/Aug - in addition, we had purchased for an additional $599.00 its offered PRE-OWNED MECHANICAL REPAIR AGREEMENT (VW-MASTERGUARD PLAN_NO: MM63266). WITH APPROVAL OF Earnhardt Dealer Service Manager, the Subject Vehicle was towed to its shop in January. Before delivering our auto to EARNHARDT Service Dept. For repair, again, We were advised by Wayne Wallace, Earnhardt Supervisor that the vehicle was covered by your contract Pre-Owned Mechanical Repair (12 mo/12000 mile) Agreement #MM63266.
A few days after delivery of that vehicle to the Earnhardt Service Dept, we spoke to Eric, his response was that before work could begin at Earnhardt, we would need to pay $200.00 for tear down to evaluate repairs needed on the vehicle, we told him to HOLD IT, our MM63266 contract states a $100 standard deductible for POWER/TRAIN PLUS coverage. We noted that Earnhardt Service Dept, once before had repaired the drive train, only two days after purchasing the vehicle. The Power/Train, failed again in 4 months after being repaired by ther Earnhardt Service Department. A good sign that it was a used LEMON vehicle sold to us.
Again, Jan 23 some very untruths came from the Earnhardt Service and Supervisor Staff,
They said that our 16 year old grandson had authorized it be taken to a NISSON dealership for DRIVE/TRAIN repair. After their evaluation, we were tole it would cost $500.00 to $1000.00 to get the auto road worthy. WHOA Nelly! What about our $599.00 VW Contract MM63266 with the Earnhart Dealer?
For the past 4 months, the subject vehicle again, sits in our back yard, near our horse barn, where it was towed again. It is non mobile again, with a bad POWER/TRAIN.
We request $599.00 refund on MM63266 Pre-Owned Mechanical Repair Agreement which Earnhardt Dealership fails to honor. Relationship with the Earnhardt Dealers IS REAL BULL.
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