Auto Parts Warehouse charged my credit card for a car part it never shipped. Despite its unambiguous online record I can access that says the order had "not yet shipped" 32 days later, the customer service rep couldn't find any record of this order to cancel. Fancy that. She put me on hold for a supervisor, keeping me there a full 25 minutes before someone disconnected my call without speaking.
I then ordered elsewhere, but my credit card company won't assure me it won't still stick me with Auto Parts Warehouse's charge if APW chooses to ignore what the credit company is calling merely a "dispute." Perhaps it has experience with this company and hopes to fool me into thinking it has no control if APW chooses not to reverse the charge.
However, federal mail-order law as I read it requires delivery within 30 days or an order must be canceled and cash refunded within 7 days. The law requires credit card purchases to be credited back in the immediate next billing cycle, even if it means the credit card company takes the loss.
I am not wasting any more of my time with either of these consumer-unfriendly companies. If the charge reappears on my card down the road, I'm using this documentation and will name both in a civil suit on New Jersey consumer fraud law, which requires triple damages and all legal costs reimbursed when the case is proved. Nothing fuzzy there.
Meanwhile, I have filed a complaint with the New Jersey Division of Consumer Affairs in the Office of the New Jersey Attorney General, who has the power to file an injunction to prevent Auto Parts Warehouse from doing any further business anywhere. I advise everyone here to do the same. Consumers deserve better.
Laws are meaningless if we don't hold feet to the fire to enforce them.
Go here to file a complaint: http://www.nj. Gov/oag/ca/ocp/ocpform.htm
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