Complaint / Review
Carmax Tampa
Carmax buys your car for way less than it is worth

I went to Carmax to look at small trucks. I wanted to trade my 8 year old GM passenger van with 102,000 miles.

I test drove an 8 year old import truck (4 cyl, 5pd, a/c, no power options). The bed was painted poorly and I pointed it out to the salesperson. He told me that Carmax paints alot of their vehicles.

I was offered $1200 for my van (V6, auto, fr and rear a/c, 7 pass). The comment on the appraisal stated that since it was almost 9 years old with 102k miles it was worth $ 1200.00.

KBB says the trade value was over $3000.00.

I took my keys back and asked the salesperson about the low offer and he said they have their own system. I then asked him about the poorly painted almost 9 year old truck I just drove for $10,000. What system did they use for that?

People need to look past the advertising and understand they are a used car dealer identical to all the other used car dealers... Only with bigger smiles and nice blue shirts.