Sept 10th I gave D&J Auto, of Richmond, IN, $150 for a wiper transmission. I waited patiently for the part because I was reassured it would only take 5 business days to get here at max.
Two weeks later I received the wrong part. I called them back and got nothing but a rude older lady. After explaining my case to her, she told me she would get back to me about them picking up my received part. 3 days later i called them back. No one had even heard about my situation. 3 days after that i got a knock on my door from the ups guy. He took there part and gave me a tracking number. So 1 month after i gave them my money still no part.
8 more days go by with repeated attempts to get a hold of someone who knew what was going on. Finally on the eighth day i call and get a lady that barely speaks English. When i asked to speak to someone else she accused me of being racist, which i am far from. I continued to talk to her and tried to figure everything out, for as she claimed she was the owner's wife. After trying to find out what happened to my part or my money, she insisted that i hang up and wait for a call back (which is what I've heard before) after refusing to hang up, and insisting on figuring out the problem right then (after all she did say she was the owners wife and quote "the wife of the owner can run the store too") so i figured i best stay on the phone with her while i have the chance. After insisting on getting some reimbursement for the trouble and or the money back, she disagreed and said i will call later. After threatening to complain to the B.B.B. She lightened up and said she would give me a refund.
3 days later on October 15th still no refund.
Also because they sent me the wrong part, when i took mine off to put their new part on, i left it all disassembled after i figured out it wouldn't work at all.in the amount of time it took them to answer the phone, it had rained 3 times. With the part out it caused a hole in my firewall (bad design on Audi's part) but this hole left me with an inch of water on my driver's side floor pan. This water caused my modules under my seat to fry, which when i got them fixed (doing ALL the work myself) cost a total of $850.00 just in the parts (which i definitely didn't buy from D&J). If D&J had their $h! T together this would have never happened... All in all D&J cost me $1,000 and 17 hours of labor ill never get back outta my life...
NEVER BUY OR EVEN DEAL WITH D&J Auto Parts, or life will be H3LL!!!
Also their toll free number is 877-846-1"666" should have noticed the bad omen.
These people clearly don't how to run a business. They steal money!!!
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