I lease a Ford Taurus Car is less then 2 years old, On 12/5/02, commuting from my office which is located in Melville, NY we had a snow storm. About 20 minutes into my commute my windshielf wipers stopped working during this snow storm. I was traveling alone on the Long ISland express in effort to return to my home in Fort Lee NJ. The wipers stopped working and I had to use my left hand and stick it out the window in order to be able to see to get off of this very highly travelled and congested road.
I had to drive to a local gas, not really knowing this area and have a mechanic look at the car. He checked the wipers and said that he thinks it was the motor since the fuse was not blown, he could not help me. I had to drive an additional 2 miles to find a ford dealership MCDaniel Ford in Hicksville where they checked out my car and notified me that the windshield wiper motor was blown and it needed to be replaced for $224.00.
In the situation that I was in I had no choice but to allow McDaniel ford to fix the wipers. Of I was over my warranty by 948 miles. On 12/10/02, I contact Ford Motor company via email to their customer relations department with exactly what happened to me during this very scary time. Ford Motor company responded with a form email back but never contacted me with any resolution. On 1/10/03, I decided to call Ford customer Relations department and spoke to them for 45 minutes expressing my concern regarding this very dangerous event that took place on 12/5/02. Ford advised me that the process would be to contact McDaniel ford for a reimbursement review.
I called McDaniel ford and basically was told they have nothing to do with this type of complaint. The customer relations Manager did state that is very unusally for a windshield wiper motor to blow on a car under 2 years old. I then call Ford customer Relations back and spoke with another person and they put on hold for 5 minutes and came back and basically told me since my car was out of warranty they would do nothing. My concern that day was for my safety and I thank god that I was able to get through this horrible situation unharmed, but my concern is that this could happen to another person or persons and they will not be as fortunate as I was. I asked ford what does it take for a recall to be done on cars that may have a defect and they responded that all complaints go to their engineering group and if there is in the future a recall on this car for this issue they then would re-imburse my money.
I feel that this is something that should be looked into and I feel that Fords stance on this matter was unacceptable and very irresponsible. This was a very tramactic experience for me and I would hope that FORD would have taken a much more serious stance on this type of situation. Thanks Karen Yezzo
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