It's simple, the owners are Doug, Christian (Lives in Antioch and drives a Chevy Tahoe) and Mark. This is at least their third company in the last 4 years. The company's address is 2151 Salvio Street, Ste. 270, Concord, CA 94520.888-282-3524. The lead guy there is named Jim and he lives in an apartment in Martinez. He prowls the aisles there acting like a sales guru and a motivator.
If you buy a warrant from these people and you live in California it is a waste of money. Your car has to be undriveable in order for it to get repaired, and even then the part still may not be covered. You will be told that if you buy one of the warranties you will receive a $1,500 rebate if you don't file a claim. That is a lie. You will be eligible for the rebate only if you show paperwork to prove you got the oil changes and manufacturer's recommended maintenance on your car. No paperwork, no rebate.
After you get on the phone you will absolutely told this is your last opportunity to buy a car warranty, but before they give you a price you have to speak to the authorization's department; These are "wannabe thugs" that on the phone sound more like "50 Cent" then a real corporate executive and I understand most of them still live at home or go to school. Their real job is to find out if you have a credit card number that can be charged.
There is also a "finance department"... Same wannabe thugs... Their job is to make it seem great that you are being offered interest free financing for 12 or 18 months. But how is it interest free financing if I'm still using my own Visa or Mastercard? I'm still paying interest on that.
Most of the plans these people sell are not bumber to bumper coverage, but you will be told it's bumper to bumper coverage over the phone. The way you know it's not is when you take your car to get it serviced and you're told it's not covered.
You can't even review paperwork before you buy a warranty from these people because they won't send you anything to review. If you want to review paperwork before you give out your credit card number then you will be directed to a website. Not the Pacific Guard Warranty Website but to Summit Dealer Services, Warrantech, Royal Alliance, and one or two others. If you as a customer can't make up your mind that you want to buy the warranty right then and there, you will be told your file will be red flagged and you will never have that opportunity again. Needless to say this is not true because you will probably receive the same phone call the next month.
They sell mainly to Florida, South Carolina, New York, California, Hawaii, Maryland, Virginia and Georgia.
If you try to cancel after you sign up you will pay $100 or $200 to cancel, and you will basically lose any money you've paid in advance to these people.
Anyone working for this company should try to find out the owners last names. It may be hard doing this though because a lot of people that work there don't use their real names on the phone.
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