On 5/5/08 I ordered a 250cc Ronoco motorscooter from Allnewsports.com per phone. I paid $2376.95 for the scooter with a lifetime warranty. My battery went dead several times since I purchased the scooter.
On July 23 I emailed the parts department at [email protected] & their service department at [email protected]. I received an email from Carl M, Parts Manager, stating that I needed to send the voltage regulator back to them.
I sent, by certified mail the bad VR which was received by them on July 28. When I spoke to them on the phone they indicated that it would take about 5 days to return to me a new VR. On 8.1.08 I sent an email to Carl M asking when I will receive my new VR. On 8.4.08 Carl M emailed me stating that I should get my new regulator within 10-12 days.
It's been 16 days now and I am still waiting for my VR. I have tried to call them, but all phones go to voicemail. Since July 28, they have had 16 days to return a new VR to me. I sent an email on 8.11 asking when I can expect my VR. I tried to call them today but my phone call went to voicemail. I did leave a message but have not had a response as of yet.
I feel that Allnewsports.com has not lived up to their warranty expectations/conditions. I feel that Allnewsports.com should uphold their warranty that they are selling with the scooters and they need to be more responsive to consumers that they have sold scooters to. If Allnewsports.com is not going to honor their lifetime warranty, they need to cease selling it and refund my money for the warranty. I paid $179 for a lifetime warranty.
Kansas Corporations Division has this entity dissolved as a business. Business Entity ID number 4022182 has been dissolved with the Kansas Secretary of State.
Allnewsports has changed their website to be exclusively ATVs.
I have found another web site called www.alitescooters.com. The lay out is the same as what allnewsports.com was. I was searching through alitescooters vechicle FAQ's and under "What do I do if my order is lost or damaged and on the reply #2 & 3 states: All noted damages must be reported to allnewsports.com via e-mail within 3 days of delivery, no exceptions.
3. Please save original packing material for investigation by the shipping company. Please take pictures of the damaged boxes and vehicle and send the pictures to [email protected] within 3 days of delivery.
So, why is alitescooters using allnewsports. Coms email addresses? I read where another consumer contacted alitescooters.com and he was told to contact allnewsports.com. Something is not right about both these sites.
I have made complaints with the Federal Trade Commission, the Washington State Attorney Genreal, Consumer Protection Division and the Kansas State Attorney General, Consumer Protection Divisions office, and have lodged a complaint with the BBB.
If there is an E-Commerce site that I can make a complaint to, I wish I knew what it was, because I would make a complaint there as well.
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