I recently had a problem with someone stealing my bank card info and using it at two gas stations in a state that I don't even live in. Frustrated, after I contacted my bank I wanted an explaination from the company as to why this happened. All I wanted as contact information so I could speak with the manager at that location. An email customer service rep basically told me I was not charged because they could not charge me without the card. I had proof from the bank and overdraft charges to go with it. Then when I asked to speak to the supervisor I was told to contact my bank and the Chevron too was a victim here! They do not care at all. I work in customer service and I am well aware how people should be treated and he just dismissed me without so much as an apology. I thought that is what managers in stores were there for, to listed to complaints. Because the issue is obviously there at the store location and I thought they would like to know.
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