Just before moving, I took my car to Trucks & Moore to get a damaged wheel bearing and hub assembly replaced. They installed the new assembly incorrectly, and within a few weeks the wheel started making a noise that got worse.
I thought the noise was brakes, so I took the car to a Goodyear for a brake inspection. They told me that the bearings had fused to the hub assembly, and had to be replaced. Goodyear told me that the part was not defective, and that it was probably installed improperly (A tech even wrote this on the invoice and initialed it).
When I called Trucks & Moore, I got the runaround, talking to at least five different people. When I finally got to the owner, Larry Moore, he insisted that the part was defective, but refused to pay to have it fixed by Goodyear. (He offered to fix it if I brought the car back to him, but I now live over 70 miles away and was not going to drive a car with damaged bearings on the interstate. Nor was I about to have the same place that botched the installation to begin with "repair" it again.)
Both the manager and owner tried to blame Goodyear for the lack of progress, saying that "all they have to do" is some warranty paperwork. I don't see why Goodyear should have to jump through any hoops. Goodyear would end up losing money for doing good work, and that's not right.
I was very disappointed with the lack of integrity Larry Moore and his staff displayed in both their refusal to make things right, and their attempts to "pass the buck" to both their supplier and the Goodyear shop.
0 comments