Usacomplaints.com » Cars & Transport » Complaint / Review: 21st Century Auto Insurance - 21st Century took back check AFTER body shop finished repai. #229066

Complaint / Review
21st Century Auto Insurance
21st Century took back check AFTER body shop finished repai

I had been involved with a vehicle accident on 12-26-06 in the Westfield retail center in Arcadia, CA. I had been awaiting a parking area. A car behind me attempted to move me, but she miscalculated and went into my vehicle. Our driver-side taillight was struck, her reflection on her behalf passenger-side of the vehicle dropped down and was hanging with a wire.

I called the driver of another vehicle (Toni) on 1-3-07 after I acquired the estimation for that problems. She named me back exactly the same trip to 6:21 pm and quit a note on my mobile phone voice-mail informing me togo forward and declare her insurance (21st Century Insurance). I did so as she explained to. On 1-9-07 4:14 pm, 21st Century called to say they wanted to inspect my car on 1-10-07.

I'd quit my vehicle with MAC bodyshop. At that time I quit my vehicle with MACINTOSH, I'd directed them not to do any repairs on my automobile till they get authorization from 21St-Century saying they're prepared to spend them. I told the 21Stcentury repetition at 714-231-3798 that I'd quit my vehicle with MAC and they were pleasant to-go do the examination over there anytime they desired. The inspector visited MACINTOSH 1-10-07, examined my vehicleis problems including identifying the problem of the crash was related to Toni, published up their own estimation for that bodyshop which came to $ 1,020.14, and authorized of function to be achieved as much as that quantity. Your body look then instantly got started at work. Michael Campos of 21Stcentury 909-974-1346 subsequently named me 1-11-07 at 3:31 pm, quit a note on my voice-mail declaring that 21Stcentury "is likely to be spending money on the problems which the total amount would be $ 1,020.14." A check was released from 21St-Century in my experience for that quantity of $ 1,020.14 on 1-12-07. I subsequently obtained a phone from Michael Campos on 1-16-07 at 2:10 pm stating they were likely to be arguing the costs. It was 6 nights later-after he'd authorized of the fix using the bodyshop. Unsure if the bodyshop had been completed or almost completed using the fix, I informed Mr. Campos he must contact your body store instantly concerning the scenario. On 1-16-07, Mr. Campos had likewise authorized of 21Stcentury spending money on my hiring of the truck for $ 30 daily while used to do not need my very own truck to utilize. Used to do not hear back from Mr. Campos or even the bodyshop. I subsequently obtained a notice from 21St-Century on 1-19-07 declaring they'll be arguing the costs.

21Stcentury stopped payment about the $ 1,020.14 check up on 1-19-07 as well as sustained a $ 5 fee against my take into account the quit fee.

I called your body store on 1-22-07 and was informed from the operator Joe he was educated that 21St-Century would be arguing the costs. Joe had explained he have been attempting to achieve Mr. Campos for that previous couple of days but hasn't obtained a call-back from Mr. Campos. The issue was that Mr. Campos had authorized of the job originally and today is arguing the costs following the whole function was completed. Joe mentioned it had been too delayed from the period Mr. Campos told him of the challenge, since the function had been all finished. Mr. Campos returned on his term. Today your body store should be compensated simply because they had previously completed all of the function amounting to $ 1,020.14, exactly what the inspector had authorized on-site together with his own published estimation, and today 21St-Century claims they're arguing that quantity. It was the total amount the inspector experienced was reasonable by their own dedication. I had been left with no vehicle to make use of since the bodyshop wouldn't launch my vehicle without having to be compensated.

Mr. Campos says they're arguing the total amount simply because they don't think the problems to my driveris aspect of the vehicle was because of Toni. I don't understand why Mr. Campos can't understand why reasoning. I had been in a full-stop awaiting a parking area within the parking lot section. Toni attempted to move me as well as in doing this, Toniis traveler reflection struck my taillight on my driver's part. Toniis reflection began falling-off her vehicle. The reflection was moving and pulling as she extended to generate alongside my driveris aspect of the vehicle and also the reflection swept across my driveris aspect of the vehicle causing the problems. Toni eventually ceased before my vehicle.

I experimented with contact Toni to try and get her to cover the problems numerous occasions. Her parents were usually those who responded the telephone. I had been informed that it had been since Toni experienced the amount 21Stcentury authorized of was significantly more than what she experienced it ought to be, therefore she informed her insurance provider to challenge the total amount, hence detailing the 6 time wait and also the ceased cost about the check. I had been informed by her parents they wouldn't let me keep in touch with her.

I then got my insurance concerned. The only real issue was, I've a $ 1,000 deductible. I'd to pay for the $ 1,000 to MACINTOSH. Our insurance paid $ 20.14. Our insurance subsequently explained they might attempt to recover my deductible from 21Stcentury. They attempted, but 21St-Century stated these were sticking with their placement of not spending. 21Stcentury stated they've final proof that Toniis reflection was no further hanging with a wire which it had been difficult on her reflection (placement after being drawn back-up) hitting the medial side of my vehicle where it did. (it was because on 1-3-07 when I called Toni, she told me her brother knows how to do body work and offered to repair my car for me. I informed her I Would choose an authorized bodyshop to complete it. She subsequently explained of the relative of hers who operates in a bodyshop, but was on holiday at that time. - each one of these men might simply have fixed her reflection on her prior to the inspector visited get images.) After I informed 21Stcentury Toni's sibling and her relative might have fixed her reflection on her before they got pictures, the 21Stcentury repetition responded "Well, yes, somethingis feasible, but we are not likely to contact our covered a liar."

In the Place Of spending the $ 1,020.14 for fixing my vehicle, 21Stcentury released a look for $ 92.01 for fix of just my taillight. 21St-Century later also required that $ 92.01 check to be delivered for them before they'd actually rethink cost of the diverse quantity. For this day, I've not been reissued another check, however they named to express they'll not alter their placement. Actually, the 21Stcentury repetition stated they ought to reissue another sign in the quantity of $ 92.01 to be delivered to my insurance provider so they might withhold their $ 20.14 from it.

21Stcentury also delivered me a look for $ 100 as a swap for signing a launch for physical injuries for them since I'd reported of frustration and bodyache at that time.

21Stcentury sent me a look for $ 15 for rental-car simply because they stated these were just accountable for the taillight, that the $ 15 must protect the full time it requires to correct the taillight. (I had been left with no vehicle to utilize for 78 times @ which Mr. Campos decided to a charge of $ 30 daily.)

I've not banked the inspections since I don't desire to renounce some of my privileges. Personally I think there's been an excellent injustice done.

I'm your physician and that I had lots of time dropped formwork as a result of this event.

I've tracks of the communications 21St-Century had left me, accepting to cost of $ 1,020.14. I've copies of the check they got back later within the quantity of $ 1,020.14

MACINTOSH wrote me an email stating the problems they noticed on my driveris side of the car was in line with an item perhaps a reflection that pulled across my driveris aspect, that will be in line with what I explained for them because of the PLACEMENT OF THE MARKINGS ON MY CAR. I actually do possess the estimation the inspector offered your body store which was completed by their own measurements, findings, and view, which came to $ 1,020.14.


Offender: 21st Century Auto Insurance

Country: USA

Category: Cars & Transport

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