Complaint / review text:
We were returning Honda customers and asked for a specific color/car and were lied to by 3 different people over the course of 3 days. We were told that color of car was not in the state and there was one in production headed to another state. We almost settled on our 2nd and then 3rd choice of color but thankfully some issues on the dealer end (they couldn't find the keys, then the next day the car wouldn't start- brand new car! ) prolonged the sale and after our own research, we learned the exact car we were asking for was in fact 15 minutes away at Right Honda. Right Honda apparently doesn't do dealer trades with the Bell Honda (probably because of their horrible reputation) and so we were lied to that our choice in color was not available so we wouldn't leave and buy somewhere else. There is nothing worst than liars. This dealership simply cannot be trusted, completely unethical. After I called the Director of New Cars Sales out on their continuous lies to us he yelled at me, "You know, you are not even worth it." Guess they didn't like being called what they truly are, liars! I'm so thankful we figured it out and found the exact car we wanted. Their loss, our gain!
Our experience with Right Honda was perfection. Not only did they have a huge selection of cars, the car buying process was seamless, quick, friendly and overall a dream compared to Bell. Sales tax is cheaper in Scottsdale than Phoenix and we thought we had the best possible interest rate, and they actually gave us a better interest rate. Stay clear of Bell Honda unless you want to be continuously lied to!