A miserable failure in every respect. After reading numerous five star reviews dripping with praise and upon looking at the Michigan Motor Exchange advertising, with all their boasts about expert workmanship etc., one would find it difficult to believe that these highly skilled professionals could deliver a defective engine three times in succession. Believe it. I do, I am trying to live with the garbage that this company has provided me with and the customer satisfaction that turned out to be a joke, full of empty promises. I really opened a Pandora's box when I made the unwise decision to do business with this company. Being held a warranty hostage, my only reparations from Michigan Motor Exchange has been the offer to take a fourth crack at an engine that should have been done correctly in the first place. This is their idea of a good faith gesture and proof that customer satisfaction is their number one priority. What arrogance, to further prolong the great inconvenience their defective product has caused. How many times must one suffer this intolerable injustice? Refund is not in their credo of fair play or making things right, except to say that it has to be discussed with another one of the owners. An owner who also promised satisfaction some months earlier if I would trust them. I did. They failed. I would not recommend this company to anyone. I do not trust them. I have been reduced to spending a great sum of money for rentals or begging for rides so I can accomplish every day routines. If I were to choose a company that personified indifference and a non caring attitude, Michigan Motor Exchange would be that company.
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