General Business Practices at Braman BMW and Mini are to encourage service advisors to add additional unnecessary repairs to vehicles whether they are warranty related or customer pay.
If a vehicle is covered by the manufactures warranty, then Braman management team pressures advisors to write illegitimate complaints on the repair order just to milk the warranty on the vehicle.
Service Manager, JC Gonzalez and Jorge Roucco often have weekly meetings in which they pressure advisors to do what they call (find a repair, dont just write it for oil service if thats what it came in for)
If a service advisor would just write a vehicle for regular schedule maintenance, Mr Jorge Roucco would print a copy of the repair order and draw a huge (?) mark and say (haven't we talked about this already? Find a repair now!!!).
Please for more of this already made public complaint refer to:
Clerk of courts case # 42466-ca-01
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