All of the workers and supervisors there realize that my caffeine is created wrong virtually every morning. Recently, it had been created incorrect and also the supervisor Briana explained to-go elsewhere to obtain my caffeine. I had been dumbfounded and informed her I can't think you're switching a person absent since you can't-get my purchase right (easy - method hot coffee additional lotion, additional glucose, lighting snow). I expected for contact info for somebody above her, which she declined - informing me that there's no body above her. I insisted that because she does not possess the shop, there's greater administration. She recommended me this was originating from top management. I came across the amount for that executive practices and experimented with contact among the franchisees (homeowners) plus they were not in. I documented the event towards the DD 800#, after which I came across a cell phone number to Roy Clark (franchisee). I talked with him and he called this to Marcia, an area supervisor. She named me and explained that Briana, the store-manager, stated that I appear there with no coffee which was created incorrect all-in an effort to obtain free coffee. This isn't the situation! I went there today and Briana is on holiday, but a in instruction can there be as was Marcia. I talked towards the supervisor in instruction first, and he recognized that "we screw-up your caffeine nearly every evening" in addition to "you range back around towards the drive through using the caffeine that's incorrect to possess it changed". I have this on recording today. He introduced Marcia to keep in touch with me, and repeated on her what he'd stated - that I'm not looking to get free caffeine out of left field, that I-drive back about using the caffeine that requires to become changed.
I ask that you simply contact Roy Clark at 315-474-7294 ext 210 and allow him understand how horrible it's the supervisor Briana is managing a person in this way which she must certainly be dismissed for doing this. To inform a person to look elsewhere simply because they can't-get an order right, and consequently lay concerning the client is merely inappropriate.
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