December 22 @ 5:41 PM, I ordered a large custom Thin 'n Crispy pizza with Green Peppers, Jalapeno's, Red Onions, Pepperoni, Black Olives, Italian Sausage, EXTRA Cheese, & pork topping online for delivery. After waiting for an hour, I called (208) 375-2919—the manager said they never got the order and would not deliver even though my gift card and credit was charged $20.27 online. She finely agreed to send one out and needed my gift card again. I also gave them a print out of the order.
December 22 @ 7:47 PM, although a pizza finally arrived, it was NOT what we ordered—it was absolutely the most pathetic pizza ever, and they wanted a $1.06 more. It had only a sprinkle of Green Peppers, Jalapeno's, Red Onions, Pepperoni, Black Olives, Italian Sausage, NO EXTRA CHEESE and very little sauce—the minimal ingredients did NOTcover the whole pizza. For more than $21.33, we expected much more than we got.
We & our family have ordered from Pizza Hut for many years, from Alaska to Florida, to Idaho. Pizza Hut owes me a refund! DO NOT send a gift card replacement or have the store call. A check for reimbursement will suffice. Because of the rude, arrogant behavior of the manager and pathetic pizza, we will never order from PIZZA HUT again—you have just lost an entire family of once loyal customers!
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