Usacomplaints.com » Cafes, Bars, Restaurants » Complaint / Review: McDonalds - Bad manager - mcdouble. #602609

Complaint / Review
McDonalds
Bad manager - mcdouble

Went to store #7582 on parish ave.in Owensboro, ky at 7:11 p. M on 12/24/09. Ordered a mcdouble. With slivered onions and mcchicken with slivered onions. They put dehydrated on the mcdouble along with cheese, I had stood in line for 10 min. To get the sandwich. I took it back and the girl took it to the grill to be redone. I waited for a while. I ask how long my fries were getting cold. She said there were several orders ahead of mine. I said no... I stood in the line for awhile and it's wrong and now everyone in drive thru and in the lines will get theirs before me. She said "it will take awhile there are others before me" the fries were already cold and the other sandwitch was getting there. She said if you want your money back i'll get the manager. I told her i wanted the darn sandwith. It was late. She said she would bring it out to us when they got to it. The manager on duty they called Gwin not sure of the spelling had seen me come back to the counter and she turned and headed for the office. They finally brought it out and didn't offer fresh fries or anything and i was over half done eating. This isn't my 1st experience with this manager. I took one back one night and she never said a word pulled it from my hand and gave me a mean look like i had made the hamburger. They remade it and she just laid it on the counter in front of me and walked off.
I visit this store 5 days a week for breakfast for the girls at work. I never have a problem and our orders are correct. I go in at night and this lady is on duty and it's a mess. Normally i would have walked back out but it was christmas eve. We have ordered and paid for mcdoubles and got a hamburger with one piece of meat. Onions were wrong. This happen 3 times in a row so we quit going if she was there. Several of your crew people come in where I work and they complain about this manager. I have heard her be rude to people when they have a complaint, stood in line while her crew was standing at the counter drinking cokes and no one even helping each other. Didn't know who was working and who was not.
I ate my cold fries and waited for this so called manager to come out as the girl said as she brought the sandwitch. She NEVER came back to the front. As we were pulling out of the lot we saw her come back to the counter and stare out the window at us. I have experience as a Mcdonalds manager and would never treat a customer as she does. That grill order should have been the first one they prepared and given to me with a smile and apology. Not when we get to it. I enjoy your food most of the time but am telling the girls at work i will not buy their breakfast there anymore and we will be ordering from Hardees. I paid for and had to eat cold food because of their mistake and rudeness. You need to shop this manager and you will see that she is not management material. She is rude doesn't make your customers feel wanted and serves bad food. And with no apology. McDonalds must be desperate to have a manager that lets the things happen that she does. McDonalds is not a good dining experience at this store. When people are backed up to the lobby she needs to get off the phone with her personal calls and take care of them. You can't serve well with the phone on your shoulder.
This store needs improvement and a good manager.


Offender: McDonalds

Country: USA

Category: Cafes, Bars, Restaurants

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