Usacomplaints.com » Cafes, Bars, Restaurants » Complaint / Review: Buffalo Wild Wings - Port Chester -NY - Horrific Situation. #481390

Complaint / Review
Buffalo Wild Wings - Port Chester -NY
Horrific Situation

Regarding BWW - Port Chester: From July 8

Issues have transformed for that worse. Suggest THAT trivia people prevent this area such as the trouble. Current new supervisor 'T' is terrible. Experienced about 12 containers and all were Low-Battery. This have been an issue for some months today plus they do-nothing about this. Required server to obtain supervisor. No body arrived, therefore our celebration got up-to abandon and also the supervisor 'T' came around and charged people of tossing a container in the server and striking her. It never occurred. She was possibly pissed cause she introduced us 12 containers and all were poor and today she'd need to bring them from the desk. Supervisor 'T' informed us to depart. He'd no need to notice the client out. The server lied. They've cameras of course if they bother to examine the movie they'll observe she wasn't handled. Supervisor 'T' didn't care. Supervisor 'T' managed to get obvious to us in phrases, and motion that clients aren't as essential as his team. Supervisor 'T' stated that so far as he was worried his workers are #1. This can be a great perspective as without clients there could be no requirement for team. On the other hand, perhaps he was speaking to us this BWW must shut since client wasn't needed.incidentally, supervisor 'T' created the justification the containers were utilized at lunchtime and that's the main reason these were not billed. Just a few issues with supervisor 'Tis' concept, this BWW does hardly any lunchtime company, and at virtually no time over the last couple weeks when provided these low-battery containers did staff or administration provide this justification.instead, the containers aren't billed trigger the team doesn't spot them in the receiving models the night time before, or as you supervisor informed us, they may end up having the electric contacts. On several events we'd observed the waitstaff simply spot the trivia containers close to the receiving channels because it appeared to be a lot of work in order for them to return them accordingly so that they might be billed. Supervisor 'T' should have on his bookcase the traditional guide named 'The Guide of Reasons: Methods To Misinform Clients and They'll Be Naive.' We'd been regulars as of this area given that they exposed a couple of years ago. This event requires the dessert for bad administration, unprofessionalism, indifference, and prejudice towards the reality. We'd simply fulfilled the brand new General Director the night time before. He was enjoyable, skilled, and taking. The GM AM' was educated concerning the issue using the containers. One last note concerning the event. Another supervisor 'T' was on-duty, he understood us as regulars. Whenever we were talking, or instead being overlooked by what occurred by 'T' he arrived over transporting about 8 containers. Supervisor 'T' informed us he understood we were arriving and he ensured he'd lots of containers fully-charged for all of US.By his facial response directly after we were informed to depart 'T' obviously understood anything was wrong. Server and supervisor 'T' have to recognize pressing a container towards the end-of the desk therefore it could be eliminated and billed doesn't, and it is not tossing a container in a server. Prevent this area... Better off likely to BWW-West Nyack where issues have greatly enhanced under new GM 'G,' who'd been the last supervisor of the BWW - Port Chester. Restore supervisor 'G.' Period may inform to determine the way the business entrepreneurs manage this significant issue.

Follow up:

Nicely corporate BWW named and suggested they retracted the idea the server had a container tossed at her and today any contact was just random. However, nothing actually occurred. No-contact was available. When the server have been struck she'd have screamed and screamed at that time. Because it never occurred she'd no cause to react as a result. They've cameras throughout this area of course if administration had easy and required the full time to examine the recording they'd discover the reality. Additionally, there is simply no apology in the supervisors and/entrepreneurs. But these homeowners don't be seemingly worried about clients as mentioned by others current steps by them. For example, unlike 99.9999% of another restaurants within this nation they chose to no further present decaf coffee. Which means that if you should be somebody who is on the coffee limited diet you've no choices regarding warm beverages. And when you're coffee limited and on the diet you're completely screwed.

More difficult is there fresh marketing that apparently starts on Sunday, September 11th at 7PM and runs for 6 months. Ladies will have the ability to-order alcoholic beverages For Starters Penny. Yes, thats 1 Penny for every detailed beverage from 7PM to 10PM. I'm sure several beverages works their approach in to the arms of males. Anybody operating in the region ought to be worried when these customers keep BWW on these evenings. BWW administration and homeowners appear to not care how their endeavor in a cash getting marketing may influence the city. But, on the other hand, they're exactly the same administration group that's indifferent to clients and therefore are worried no more than their particular requirements. Corporate arrogance at its worst. MADD, Mothers Against Drunk Individuals was informed about that marketing.



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