I went to Applebee's in Brunswick, Maine the night after Christmas (12/26) for dinner with my family. We had a good dinner and our waiter was awesome.
What's not awesome was that I accidentally left my wallet in the booth. I know an employee picked it up and gave it to management and that it was kept locked in an office. When I went to retrieve it the next morning, the cash in my wallet (Christmas money from my family) was gone. Stolen. All of it.
And the most upsetting part is that Applebee's has done nothing about it. No apology. No general statement of "we will do everything in our power to help resolve this situation for you, ma'am." Nothing.
In fact, my experience has been quite the opposite. Restaurant management, the area director and loss prevention at the franchise level have all been completely rude and unhelpful. I got one apology from the 4th manager I spoke with about this and that%u2019s it. He was nice and apologetic, but still wasn't helpful and that was over a week after the incident.in fact he suggested I filed a homeowner's insurance claim to recover the money. (Huh, I thought your job was to help customers?)
I have no idea how Applebee's is in business as a global company because they have no idea how to handle a bad situation properly. I have spoken with guest relations at corporate, loss prevention/risk management at the franchise level and spoke with local area managers and no one was helpful or reassuring or apologetic.in fact, they treated me with complete disrespect. Why on earthy would I make such a big deal about a couple of hundreds dollars stolen the day after Christmas if I was making it up? Signed police statement and everything.
Needless to say, I will never visit another Applebee's location and have encouraged my friends and family to do the same. I can only imagine how terribly they may handle any other bad situation they encounter, and I for one will not take any chances.
Thank you, Applebee's, for protecting the thieves that stole my Christmas money the day after Christmas, and for ruining my trip home to visit my family during the holidays. Truly a class act.
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