I decided to try out Ally Bank. It seemed like it was perfect for me as most of my banking I do online anyway. A few weeks after opening an account I transferred some money in. It was easy and convenient. But evidently getting the money back out isn't as easy as it is getting it in. On October 31st, I requested a transfer via ACH to my local credit union account. I had just started a new job and needed to purchase a car so I transferred $8000. When I checked my account on Friday I was surprised to find that the money wasn't there. I then tried to check my Ally account via the phone app and it was locked.
I called the customer service line and they said there was nothing that I could do and that I had to contact the Fraud department. Once I got in touch with the fraud department I just kept getting transferred up the line by people who said they couldn't help me until I was passed off to a supervisor named Alison Hundley. She told me that because the amount was large and the account new, that a hold had been put on it. I explained that I needed the money to purchase a car over the weekend for my job. She said that she would get the money to my account by the next day via a wire transfer, but that I had to fax in the proper forms.
As it was already past 1PM PST, I asked if wasn't too late already, as I had done wire transfers before with other banks and new they needed to be in by a certain time. She said I had plenty of time and that she would rush it and call me back. I submitted the form as requested, but never heard back. I tried to call in, but they said she had left the office. I asked about the wire and was told that since the ACH had drained much of my account, there were no longer enough fund to pay the wire. I explained what I had been told and asked again to talk to Alison. I got passed along to her machine. I called back and was told that she had gone for the weekend and I would have to wait until Monday. It is now Tuesday. I have called and called and left messages for her and her boss O'neil.
No replies. No call backs. No responses. I have talked and called to over a dozen different people and they all tell me there is NOTHING they can do. The account is locked and only Alison can do anything, but she is always out, or never answers. I still don't have any transportation and though I have explained the situation to my boss, it now is looking more and more like I am going to be fired. This company has ruined my life. Their communication isn't better to make up for not having locations. It worse. Their system locks out accounts so only one user can access it. Who's insane idea was that. I just want my money back. Right now I really could use an Ally, or an Alley, or more specifically, an Alison Hundley. Please, I need my funds so I can pay my bills and do my job. Please do yours.
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