Usacomplaints.com » Business & Finance » Complaint / Review: Citizens Bank - Bad Customer Service and Sneaky Fees. #920986

Complaint / Review
Citizens Bank
Bad Customer Service and Sneaky Fees

I've been banking with People for some time today, but simply previously year, I'd to combat to obtain my money-back from their store numerous occasions. I had been sadly a target of money scam weeks previously - somehow my card info have been taken - and all my cash was invested in a Walmart in Ohio. I called instantly plus they were useful in the beginning. Nevertheless, my new bank card was delivered to the incorrect handle, and that I needed to spend each day running after my bundle because of their mess. Our paperwork concerning the event (that I'd to complete to obtain my stolen money-back) was likewise delivered to the incorrect handle and that I didn't obtain them for months. People didn't credit my resources again until OVER THREE WEEKS LATER! As though which wasnot enough, People billed me $74 in facility costs for that unfamiliar costs and declined to return these costs until following the analysis was total (I'd to contact and bother them to return the costs anyhow, simply because they never did). After I requested a how People may help me purchase my entire life since all my cash have been taken, I had been informed to get financing! The financial institution's guidelines regarding scam, the way in which by which they managed the problem, and also the reps' total insufficient compassion place needless tension on me while I had been currently freaking out about my money being taken. It had been a encounter, and that I understood at that time that I had a need to change banks.

Recently, I had been billed over $100 in facility costs even though that I'm signed up for a savings overdraft protection plan. The program enables overdrafts to become taken off my savings in the event that my checking has inadequate resources (I would like to say this plan costs $30 yearly - yes, simply to consider cash out-of my savings in the place of my checking - plus they withdrew this charge from my consideration randomly without any notice whatsoever). After I observed the large cost on my consideration, I called-up customer support instantly. I had been informed that my facility protection had "not been put up properly, " and maynot support but experience suspicious after being billed sly facility charges before. Citizens Bank may leap in the opportunity to cost facility costs, and periodically contrive methods for creating overdrafts to happen purposely. Our mom has already established exactly the same issues, and we're equally changing to additional banks!!


Offender: Citizens Bank

Country: USA

Category: Business & Finance

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