Been using cardflex for a little over 2 years and switched merchant account provided. Called in to cancel and they happily did it for me. I was like wow, that was easy, no push to continue with them or anything. A few weeks later I receive a letter with an early termination fee of $1500. This came as a total shock as I was not expecting this at all.
After multiple calls and email, they say that is how they charge and that I signed the agreement agreeing to it. Which I do not see anywhere in the signed document that there was a mention of early termination fees. Apparently they had a welcome guide that was 30 pages long that they sent to us and in that 30 pages, there was a small sentence stating that they will be charges the fees for the remainder duration of the contract (based on the average fees the last 12 months). So basically they still want to collect FULL & COMPLETE fees even though no service is being provided.
This is a total scam and I wanted to put the word out there. We are drafting a plan with our attorney right now and will bring them to court.
Long story short, avoid Cardflex with a million foot pole...
0 comments