Feb 6
Wells Fargo Bank - Stores at Magic Hill Area
5801 Magic Hill Street
Area Levels, MD 20747
To whom it may concern:
It's seldom that I create a notice, however the customer support and conduct shown in my experience on Friday, February 2, from the Wells Fargo - Stores at Magic Hill Area lender supervisor Ms. Dora Agee was deplorable and undesirable. I work on the Division of Business/Census Office outside out of this area and chose to visit and start a merchant account on my lunch time. The very first time I arrived to the Gold Mountain Wells Fargo Bank Area to acquire a savings/bank account was on Thursday, January 31. I had been advised to register from the bank supervisor and sit back. I waited roughly 10 to 15 minuets; the financial institution expert that might be dealing with me previously had a person in her workplace. Once Marilyn Graham the financial institution expert completed together with her client she asked me in the future into her workplace. I discussed that I needed to start a merchant account for that Clergymates of Prince George's Region. I really could not start the consideration with this evening since I did not have all of the proper files. I discussed that I'd return on Thursday, February 1, within my lunch time. She questioned easily could come after 12:30 pm and that I informed her I really could. I had been unable to get this to visit and so I named her on Friday morning and quit a note detailing that I had a need to re schedule our visit to Friday, February 2, and that I could be there between 11:30 am - 1:30 pm.
On Thursday, February 2, I enter the financial institution and that I closed the support register book. I then viewed in the lender expert Marilyn Graham's workplace and noticed she did not possess a client at the moment. I strolled towards the doorway of her workplace and requested was she accessible and he or she replied yes, please are available in, I had been searching for you. She stated I obtain your telephone concept and understood you had been arriving. I replied I had beennot sure if she got the concept and he or she said yes I did so. She proceeded to shut the doorway and that I go to remove all my documents and put them on her table for dialogue. The Financial Institution manger Ms. Dora Agee subsequently arrived to work and informed the financial institution expert that there is a guy outside that were there for half an hour and he or she had a need to consider him today. The financial institution expert described this client (Barbara Boney) comes with an appointment. The financial institution supervisor stated that the person outdoors had a scheduled appointment also, however the lender expert appeared unaware of the and he or she seemed so amazed. The financial institution expert subsequently questioned me easily might delay a while. I then go to get all my document and place them back to my carrier and quit work and lay outside. I believed that it had been ok, that it'd consider just a few moments. I waited more than 50 minutes. I'd a scheduled appointment, I had been on my lunch time also it was rude to create me eliminate all my document and emerge and stay. I'm really annoyed since I not have been handled in this way by anybody. The financial institution supervisor Ms. Dora Agee must have stated, the moment you complete with this specific client, please be sure you manage this guy. No she STARTED me from the lender expert workplace and made me wait. I arrived in the lender at 1:40 pm and that I quit the financial institution at 2:50 pm it was absurd after I had a scheduled appointment and also the lender expert was open to take-me after I came.
This bank director Ms. Dora Agee ought to be taken off her work if she's anything individual against a worker and requires it on the client, that has nothing related to it. She did not have all of the details and he or she applied her expert needless and ignored me (Barbara Boney) like a client. When the guy had a scheduled appointment, why-didn't he get into work earlier? The expert was accessible after I arrived to the financial institution. Additionally, please make sure that the Financial Institution supervisor doesn't retaliate from the lender expert. I actually donot understand the financial institution expert individually, but she attempted very difficult to become customer-friendly and assisted me quickly, however the harm was completed and that I needed to go back to function without finishing this deal and incredibly late. The financial institution expert requested me to come back on Friday, but I had been unavailable. I planned another visit for Friday, February 6, to be able to contend this deal.
I'm so troubled concerning this issue that I truly do not wish to patronize Wells Fargo Bank, particularly not the Magic Hill area. This case is such bad customer support and appears to be standard for that workplace presently. It creates on feeling in my experience that I ought to have now been taken off the financial institution expert workplace after I had a scheduled appointment. That which was the goal of producing a scheduled appointment? Additionally, it troubles me the Lender supervisor Ms. Dora Agee did not realize that her conduct was not really customer-friendly. It had been as though she did not care. She'd an issue with anything, but used to donot have anything related to it. She noticed me resting all that point on Friday, February 2, and did not appear worried whatsoever. It had been as though she simply wished to show a place. It seems that Wells Fargo must supply client solutions courses towards the Lender supervisor Ms. Dora Agee, this is actually the toughest conduct that I actually noticed of the bank supervisor or anyone whois top people. Please support me to solve this issue in a reasonable method. I've often loved dealing with Wells Fargo bank. I've my mortgage with this specific lender and many additional records. I thanks ahead of time for almost any support you are able to supply me in solving this issue
An and dissatisfied client of Wells Fargo Bank - Silver Hill Area.
Truly,
Barbara Boney
16300 Whitehaven Road
Silver Spring, MD 20906
H-301-924-3874
C-301-452-6030
Watts-301-763-2968
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