I'm really disappointed and contacting you hoping of having the term out reagrding this issue. Below is my mail towards the BBB. I'm presently without gas, within the winter, with children. No-heat or heated water.
I'd my support disconnected for that very first time within the 19 years I've been with Centerpoint to get a overdue $41.00 cost. It had been my error, my problem. However now they're attempting to cost over $200 to reconnect. I spoke to supervisor "Lucio" yesterday who decided to renounce the deposit and recommended easily spend the rest of the $101.83 yesterday before 9:00 pm, my support could be repaired the next evening. I named this day and talked to supervisor "Alma" who 1) stated Lucio didn't renounce the deposit and 2) stated I'd need to wait until tomorrow or spend another $40 bucks to obtain support today. I've 4 children in the home today without any warmth with no heated water. I'm not really a second-class resident and WOn't be handled like one. It's likewise my comprehending that support isn't said to be interupted throughout the winter season? I've been lied to and robbed and since Centerpoint may be the only supplier (monopoly), they might care less how their clients are handled. CONFIDENCE I'm delivering the above mentioned to every main media company in Houston at this time. I'm beside myself using their insufficient support, empathy and ethics.
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