A month ago I called customer service and the recording says to press 1 for English. I did that. Then in English it asks for the last 4 of your social. Did that too. Then instead of more English it goes to Spanish. I don't speak Spanish. After calling back I figured out that once the Spanish starts, if you just wait on the line and don't choose any options, eventually customer service answers. I complained to them about the problem. Today, a month later, the same thing happened. It almost seems designed to frustrate customers into hanging up.
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