Usacomplaints.com » Business & Finance » Complaint / Review: StubHub - Stubhub can arbitrarily charge sellers additional fees if there is a ticket issue. #700899

Complaint / Review
StubHub
Stubhub can arbitrarily charge sellers additional fees if there is a ticket issue

I offered a set of seats on Stubhub to get a show which was rescheduled. Our merchant explained the authentic seats were nevertheless legitimate and so I didn't be worried about it. The seats really got reissued and also the customer couldn't utilize my authentic seats in the entrance. Stubhub never approached me regarding this and wound up getting my CC the worthiness of the seats. Easily was created conscious of this, I really could have named my merchant and this problem might have been solved in the entrance, but Stubhub didn't bother to-go this path. Since I have CAn't be informed of what happened next, I will just reckon that Stubhub bought another set of seats that's had outlined and supplied them towards the customer.By heading this path, Stubhub might gather one more 15% vendor percentage charge. If Stubhub named me, this could have now been all fixed out in the entrance (obviously, no extra fee charge for Stubhub).

A couple weeks later, Stubhub charged mean extra $200 being an "trouble" charge for that customer. I've no idea where the $200 quantity originated from, but it was the total amount billed to my CC. Stubhub may charge whatever quantity they feel just like and cost this add up to the vendor. Because you will find no-limits in position, this kind of plan unfairly favors the customer. What goes on if Stubhub chose to provide the customer $1000 or $10000? Our CC simply gets billed which will be the end-of the tale. If your business will have such partial plan, limitations have to me created and conditions have to be plainly explained. The questionable aspect about that is the fact that the $200 is just a only "shop credit" the customer gets. When the customer never employs the credit, Stubhub ostensibly makes a free of charge $200 (at my cost). Using the credit, Stubhub is making more company to itself therefore it may gather the crazy 25% fee to get a new ticket purchase. Sellers watchout!!


Offender: StubHub

Country: USA
Site:

Category: Business & Finance

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