If you are considering Bankcard Alliance Payment Solutions aka Top Edge Solutions aka Keith Symanski *PLEASE READ THIS FIRST*
I have been a small business owner for 23 years. Anyone that owns and operates their own business knows that salespeople for the most part cannot be trusted, thats something that comes with the territory.
I am making this complaint to single out one "company" or to say it better a one - man scam operation.
We were at the time in the process of analyzing our merchant service provider and looking to save some money where we can due to the bad economy and such. During the process we came across this con-man. He presented us with a "written proposal" which showed almost a 35% savings from our current company. We talked to this Keith Symanski several times and he was convincing in showing us how we would save money as well as how he could offer superior service.
Once we finalized everything we realized the mistake we had made. Come to find out nothing was as promised.
1) As far as the savings promised, none was recieved.in fact we ended up paying close to double what our previous company was charging.
2) Keith portrayed himself as a direct processor. He told us he was giving us a "wholesale deal". Total BS. Come to find out Keith is a middle man, brokering our account to a 3rd party.
3) Keith told us we were under no contract and that we were not obligated to stay with "him" if we were unsatisfied. Again TOTAL BS. Since he is only a broker, the 3rd party we ended up with had us locked into a 4 year contract, with a penalty of over $1300 if we tried to get out of it. Also Keith failed to show us the whole contract. When we signed documents with him, he presented us with a 3 page "agreement" and convieniently failed to tell us that there was actually another 26 pages to the CONTRACT. This we never saw whatsoever.
4) As far as the service being superior, HAAAAA big laugh on that one. It sometimes took up to 4 days to receive our batch deposits to our bank account.
5) Also we quickly found out that basically Keith Symanski and his fake company are nothing more than a fly by night. Once we were active with the 3rd party he placed us with, all of the sudden none of our calls were answered.
6) We were in need of new new equiptment at the time. Keith quickly told us we could be given a free machine. We agreed, not knowing that in fact this so called "free machine" was actually a lease and were also bound to pay 69.99 a month for a piece of crap for FIVE YEARS!!!
I have since been doing personal research on this con artist and have found that Keith Symanski has a criminal record a mile long. Not surprised in the least. We have filed fraud complaints with the state attorneys office and have since overcome the scam he brought on us, but I write this as a warning to anyone that encounters this low-life and considers doing any sort of business with him.
0 comments