In Dec. I purchased a Paypower Visa card. I could not activate it online (said my number was invalid) so I activated by phone. When I went to register a username and password online, I could not.
I called again, was told I had another outstanding Paypower card. I had not ordered one. Apparently, when I called to activate, they ordered me a personalized card, without my permission.
I could not use my card for online purchases, which is the only reason I bought it. I was told to wait for the new card to arrive, and it would be easy to transfer the funds from the original card to the new one, and then I could use it. I tried, was again unsuccessful. One agent told me I should register the card in the name and social security number of a friend and then use it! They encourage identity theft!
I was told to fax them the receipts from my cardpurchase, and they would transfer the funds. I did, waited 48 hrs, called again. They said they had not received my fax (I am holding a fax confirmation of transmission).
I have been trying to resolve this for 3 weeks. During that time I have spoken to countless agents, supervisors, and I have been disconnected over a dozen times when they are "checking" or "transferring me to a supervisor." I have emailed their customer service. I have called so many times and put on hold for so long, my phone regularly dies during my contact with this company.
I have read other complaints online that I am not alone, others have been cheated, told their faxes were not received, had personalized cards ordered without their knowledge, etc.
I have requested my funds be refunded to me, to no avail. I know they arecharging me a service charge, even though I am unable to use my own money. I am out over $250.
These people are thieves with no consciences, no morals, no ethics, no soul. I don't know how they can continue in business.
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