Charter has screwed up our billing good. Last month we were ready to cancel service as the price was higher than we felt we could afford. A service rep refigured the package we have and gave us an amount we felt we could handle. She told us to send in a check for a certain amount which we did.
The check was received by Charter and cashed electronically. It appeared on our bank statement as paid but within a few days we had a message to call regarding a "problem". They had sent our check back to the bank apparently for lack of funds although we had several thousand dollarns in that account and the bank had paid on it. Neither they nor the bank couild say what the problem was.
I subsequently talked with a couple of different people and could not find the problem but they kept insisting the error was ours. I gave a credit card number to a rep to make payment for the month, but a couple days later received a letter telling us we were going to be cut off for not paying and our account would be sent to a collection agency. Talking to them did no good. We were told to fax our bank statement to them if we wanted a $25 returned-check fee removed from our bill. Since no bill ever came we were unaware of this.
The bottom line is they screwed up and don't believe a word we say and also refuse to call our bank to verify we have funds to pay our bills. We have never kept them waiting for a payment and have never been in arrears in any way. They tell us we must send a cashier's check for bill payment so as to verify adequate funds. This is just TOO much.
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