I first found out money was being withdrawn from my account in March. I called my bank (Wells Fargo) and told them of this withdrawal, they told me it was the second time, the first was in February. They then gave me the companies phone number and transferred me.
I talked to a rep named Mary, she requested my policy number. I told her i did not know what this company was, never received information from this company and never authorized money to be taken from my account.
She didnt know what to say so told me she would look for my name to find if i had a policy. She couldn't find me or my husband in their database. I was very disgruntled and told her i wanted my card information off of their system, i did not give her my card information, but told her twice money has been removed from my account from this company.
She gave me their fax number, asked i go to my bank and print out the disputable withdrawal and fax it to her. Next day i did that, but couldnt reach Mary through the phone. Got a different rep; who told me there was no Mary there and he could not transfer me to another sales rep.
I hung up, my husband called back and talked to a supervisor called Sean Patrick. The supervisor apologized for the inconvenience and requested the fax be sent in attn to him, and he would call us back as soon as he received the fax. We never received a phone call. We went to the bank to get the print out and i also closed my current card so no more money could be taken out. I received a new card, activated it, but have yet to make purchases on it.
I called my bank again and filed a claim Friday the 16th. I have to wait for a fraud form in the mail and then mail it back. But no money has been returned to my account. My bank said it could take up to 10 days to get the money put back in and to ensure that it was a 3rd party error.
Went looking on our bank account today, and there was another $25.95 taken from our account, from my new card. The total is now $77.85 withdrawn from our account without authorization. I tried calling NUFIC today but amazingly they are closed on Sundays. I dont know how they got my new card number, or how they are still taking money out of my account without authorization or why Wells Fargo is allowing this to happen?!
Do not involve yourself with NUFIC. Somehow, someway, they get my information without ever talking to me or my husband. I have never received any paperwork or phone calls from them before the money was taken out or during the process. I have still yet to receive a phone call from the "supervisor" either. All i want it smy money back in my account so i can pay my bills.
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