Initially, Western union online, who I have used numerous times, refused to send $100 to my daughter stranded without gasoline money in Pittsburg, PA. After dealing with a clerk who refused to help me, I asked for a supervisor. They required me to verify telephone information. I gave them my home number in my wife's name, as well as 4 cell phone numbers that I pay for on the Sprint bill in my name. They were unable to verify the information. When I asked for the name of the source they used for verification, Western Union refused to tell me. They are illegally using sources for credit checks and not informing consumers of the sources and not allowing consumers to dispute inaccurate information.
Western Union is in violation of the Fair Credit Reporting Act by using credit reporting information in their decision to make a money transfer, yet when inaccurate information is provided by their third-party source, they refuse to notify the consumer of the source of that information and prevent the consumer from disputing inaccurate credit report information.
The Federal Trade Commission needs to fine Western Union for each instance that credit report information was used to verify identity and that Western Union failed to provide written notice that consumer credit reports were accessed and the source of these reports.
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