On the strength of the recommendation and advertisement of Hugh Hewit, a respected talk show host, I entered an online order with Superior Gold Group in the amount of $1,158.28 on Thursday, August 6. Called Superior Gold Friday, August 7 around 7:00 PM EST (4:00 PM PST) because I had a question about my order. Got transferred back and forth several times between the trading floor and the sales rep department.
I finally got to speak to Rick who said he couldn't help me because he had to reboot his computer and would call me back in 30 minutes. When Rick didn't return my call, I called again and got Cory Catellis. Cory said she would look up my account and get back to me. Cory returned my call around 7:30 EST and I said to cancel my order. Cory said she could not cancel my order and I should call back Monday, August 10th.
Called today, August 10th, at 12:07 PM to cancel my order. Spoke to Larrin Deveraux, General Manager. Mr. Deveraux said he would confirm the order cancellation via email. I never got an email. Larrin went on to say that online orders must be in the amount of $1,500 and sometimes their computer system has a glitch in it and allows lesser amount orders to go through. Larrin said no charge would be made to me.
I just now checked my credit card balance and I was charged the $1,158.28.
After several attempts I successfully reached Larrin Deveraux. He said it was the credit card company that was at fault for charging me, not Superior Gold because my order was cancelled. Mr. Deveraux gave me a credit reference number for my cancellation and said he would follow up with an email. He never emailed me.
In the meantime, I called my credit card company and was told it was Superior Gold who authorized the charge. I disputed the charge and the credit card company informed me I had nothing to worry about. I was not responsible for the charge.
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