Yes I have a lot of debit, I have an 8yr old son who has been disabled/ill since he was an infant. Despite our high debt we have always made payments and kept a good credit score.
I needed a credit card to pay off our latest UCLA bill on my son. I had to apply for the zero interest card (for 12 months) to help us while we tried to sell the house to pay the bill.
I made my payments to Cap One faithfully, then after 6 months I went to make my minimum payment and wrote the check for 350.00 instead of 353.00 on mistake. BIG mistake. They sent me a notice that I had not made my payment, they up'ed my 0% interest to 29% and charged me $400 in interest for the previous month and charge me a $40.00 late charge!!! They also notified the credit bur. That I had missed a payment.
Of course I called them right away and found out that they had indeed received and cashed my $350.00 but since I made the mistake of leaving off the $3.00 they called it a "no payment". I was then told that I not only owed $400 for the past months interest and another $400 for the current month (there was no way, I didn't have the money) so my minimum payment had now gone up due to the increased interest balance, the worst thing was that my balance would now go up over $400 in interest every month until paid off.
I called their office (of course it was overseas) they were very uncaring, unhelpful folks. They wouldn't work with me on even lowering my interest rate by 1%. I didn't have the money so I had to refi my home for a variable in order to pull out money and pay off card. Now I have until next year to sell my house or I will lose it since the payment will be too high to afford. We needed that money for more medical stuff for my son, it is an awful situation to be in.
Here is the extra kicker, I called and asked Capital One to close my account as soon as the refi went through and I paid them off. I also asked about cashing in points (I had tons of them). I was told that I couldn't have my points since I was closing my account. After that all they wouldn't even give me my points!!!
After receiving no bills or invoices from them I was relieved thinking we were done with Capital One. Then some months later I got a bill in the mail to pay the annual fee of $29 as well as two late fees of $40 each since the annual fee had been due two months prior to their mailing me the bill!!! I called mad as heck. Again talking to the uncaring reps in another country. I ended up paying the $29 and the late fees since they had notified the credit bur. That I had two months of unpaid bills. I just wanted it over.
After that I sent them a letter every week until it was closed. This activity should be criminal, they scammed me out of money, but I think that since I was the one who left out the $3.00 they legally were able to do what they did.
NEVER will I deal with them again.
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