My brother was in the middle of a divorce when contacted by First Universal Mortgage to modify his existing home loan. He was to pay $400 per month until all negotiations were completed. When the 3rd payment was drafted from his checking account he became concerned that things were moving pretty slow. He was told by First Universal not to contact his lender, that they would take care of everything. When he could not get a response from First Universal, he did in deed contact his existing lender only to learn that First Universal had not contacted them at all. This was 90 days into the agreement. He asked for my help as I worked in the real estate industry for 12 years.in my communications with First Universal, they stated that they were waiting for documents from my brother. (these docs had been sent within the first 60 days). Believing that they must have lost them, we resent them.in the mean time, we updated information online with the existing lender. When the 4th draft was made (Totaling $1,600) we were advised that First Universal had only submitted 2 of the 6 docs that were sent to them for review to be forwarded to the existing lender. It became apparent that they were milking the dog. Since they were to be paid until there was a conclusion, they purposely were dragging it out. The final communication with First Universal was to fire them, and demand was made for a refund of unused monies. We also request an itemization, a dateline of who and what was done in this case. We also advised them that contact would be made with the Florida Attorney Generals office to file a formal complaint, the response was surprising, Oh, we are on a first name bases with the Attorney General. This is not what you want to hear about a public servant. That request was back in May, as of this writing, July 8, nothing has been received, 20 calls were not returned except for a return call from Nick. He seemed to know exactly who I was, and what I wanted, he said oh you haven't gotten that yet? Hold on. He than pretended to transfer me to the person responsible for fulfilling my request of an itemization, only to reroute me back to his voice mail. WHAT A CAT AND MOUSE GAME We have file a complaint and have check who the owners expose them before they close these doors only to open another company under another name
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