Today, May 20, I called GREATFN and spoke to Mr. Robert Holtz, the Customer Representative of the company. I complained to him about my three (3) illegal charges within 30 days for $12.99each on my statement of my credit card. I never authorized the $12.99 charges by TLG*GREATFN CT. Robert said because I used Hotwire.com. He could not explain for details, therefore, I has been transferred to the Customer Service Manager, Ms. Heather Well, she realized how serious this complaining was, and immediately transferred me to the Public Relation of GREATFN, Ms. Tricia Hossman, and her direct line is 1-203-956-1162. The company physical address: 100 Connecticut Ave. Norwalk, CT 06850. After spoke to all the people above, GRETPN agreed to refund all the charges 3x$12.99USD.
Tricia said GREATFN had been on business for more than 30 years and this has been persistently going on for 30 years. I do not understand why Department Of Justice had never investigated this company to stop the illegal business practice.
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