I have a green dot mastercard and purchased a card from walgreens to add 400 to my card and transfer to another checking accoint.in the process of transferring my money from my green dot card to my checking account I accidently put the wrong zip code in and as a result green dot placed a hold on my money.
I called green dot customer service to ask what i needed to do and I was informed that according to the agreement that there would be a ten day hold. So I went and read the agreement and the agreement said that if the merchant sent a certified letter by mail or fax they would release the hold. I called the customer service again and informed them on their agreement and all of a sudden there was a limit of $200.00 which was not in the agreement.
I asked to speak to a supervisor and was placed on hold for 20 minutes and then the rep said he would transfer me to a supervisor but my call was plced back in que.
0 comments