Usacomplaints.com » Business & Finance » Complaint / Review: ConsumerBill.com - Unauthorized billing. #389731

Complaint / Review
ConsumerBill.com
Unauthorized billing

I was charged a 49.95 on my banking account and it was from consumerbill.com, Fortress Secured. I tried several times to call the number and it would tell me what number in line I was and when I got down to next in line it would say all agents are busy try again later. After several hours I finally got through to someone and told me I signed up for something I did not. They would not refund my money immediately and I asked to speak with a supervisor but of course none were available. So I told the guy I would hold until one is and he said no I would not because he would hang up on me. He did but called me stupid before he hung up on me.

I called back and finally got through again and after arguing with someone else on the validity of the charges I agreed to receive a refund in 30-45 days. They assured me no more charges would be made to my account. A week later there was one for $39.95. This caused me to have overdraft fees on my checking account. I did not bother to call back.

I went straight to my bank and informed them of the 2 fraudulent charges on my account. The bank refunded me the $49.95 and the $39.95 plus overdraft fees, and sent back to them as unauthorized charges. Do not even bother to call, it does no good. Just dispute the charges with your bank and you should get your money back and any overdraft fees if it causes you to have them.

These people are a complete ripoff! The place you call is an outsourced company for Fortress Secured it is no actually someone at their company you talk to. It does not matter they have horrible customer service call you names and hang up on you! I also filed a report with the BBB and the companies have negative ratings with them.


Offender: ConsumerBill.com

Country: USA
Site:

Category: Business & Finance

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