After receiving billings for credit reports which I never received and which I never signed up for, I had to spend hours on line with Credit Reports America which has an automated phone line and directs you to online help after back and forth I was finally able to get my credit card cleared of their charges. The phone at Privacy Matters was answered by a real person and immediately told me they would credit my account. These companies are total rip-offs, I am going to send my complaint to the New Jersey Attorney General.
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